State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Timothy Mason
May 2, 2024
5
out of
5
rating by Timothy Mason
"Just a shout out to “Bobbi” with Charlotte Potts agency! Excellent customer service and I highly recommend this group."
We responded:
"Timothy, THANK YOU for giving Bobbi a shout-out and the 5 🌟 review & recommendation!! We appreciate you!"
Will Poff
March 8, 2024
5
out of
5
rating by Will Poff
"I used state farm briefly when I purchased a new car for auto insurance and they were great! The customer service of Charlotte and her team (Marlene had awesome over the phone service!) was great!"
We responded:
"Thank you for your kind words, Will! Marlene says you are a delight to work with. 😁"
Sean Douglas
December 26, 2023
5
out of
5
rating by Sean Douglas
"The best and most friendly professional helpful agency I have ever had.Thanks Charlotte Team!"
We responded:
"Thank you for the kind words, Sean, and for choosing me to be your Agent."
Bee You
December 4, 2023
1
out of
5
rating by Bee You
"Have had issues from the start of working with this agency. I tried, but I felt like I was of little importance and the issues I continued to go through. After several calls, emails, visits, no resolve. Finally switched over to a different agent. Also edited: You found my account and still don't see where you missed the mark...that's sad. I've explained it til I just cannot and WILL NOT explain it any further. Furthermore, why is my account still with you when I opted to switch to someone who actually cares?"
We responded:
"Hi Bee, I would absolutely look further into this but I don’t have anyone with your name in my system or email. My offices take customer service very seriously and I would love to figure out what policy(ies) we worked with you on, and see where the breakdown was. Even if you switched to another agent, I’ll be able to see all past notes. If you’ll call and ask for me, come by, or give me your number I will look into this right away. Please call during business hours to be sure you reach us at the local office. Thank You! EDITED: I “think” I found your account based on a similar name to your Google name. If this is your account, I see where we’ve talked to you quite a bit with regard to your billing account and change on your auto policy. I can’t see where we missed the mark on any of your requests, so please call me on Monday and I’m happy to visit with you about your frustrations. Thank you so much! Have a great weekend!"
Temika Grant
November 20, 2023
5
out of
5
rating by Temika Grant
"Excellent I just love there customer service highly recommend"
We responded:
"Thank you for your kind words. We appreciate you! "
Harley Harrison
October 26, 2023
5
out of
5
rating by Harley Harrison
"Tyler was awesome! Super patient and helpful with me during the process of getting some great insurance for my car, house, and life! All in an amazing bundle too! Make sure to ask for Tyler!"
We responded:
"Harley, we’re so glad to hear how Tyler was able to help you with your insurance needs! They are an essential part of our team, and we appreciate you letting us know how well they were able to assist you. Thank you for choosing us as your insurance provider!"
Jessica Johnston
October 26, 2023
5
out of
5
rating by Jessica Johnston
"I've been with State Farm for over 15 years and saw Charlotte and her crew at an event! They were so kind and even helped me with a lingering claims question that I had!"
We responded:
"Thank you for your sweet words, Jessica! We hope we run into you again. "
Gabriel Needham
September 7, 2023
5
out of
5
rating by Gabriel Needham
"Slade was extremely helpful, His customer service was on point!"
We responded:
"Gabriel, THANK YOU for your kind words about Slade and for your 5 star review! We appreciate you letting us be your agency!"
Mark Clay
September 1, 2023
5
out of
5
rating by Mark Clay
"Great place to have coverage home auto life boat etc!!! Go team potts"
We responded:
"Thank you for the positive review, Mark! We appreciate you!"
Blake Green
August 11, 2023
5
out of
5
rating by Blake Green
"Ms. Bobbi was very helpful and informative. Thank you for your service."
We responded:
"Thank you, Blake, for the wonderful review! We appreciate you taking the time to share your experience with our North Little Rock State Farm office."
Lakisha Williams
August 7, 2023
5
out of
5
rating by Lakisha Williams
"Bobbi was awesome answered questions I really do appreciate her for her service on today"
We responded:
"Lakisha, thank you so much for your kind words and review! Appreciate you!"
Beth Buckley
August 1, 2023
5
out of
5
rating by Beth Buckley
"I've had auto coverage with State Farm ever since I got my first car many years ago. Since then I've moved but continued to keep coverage with State Farm, and Charlotte Potts' office is my neighborhood location. Charlotte and her team have gone above and beyond helping me with a recent auto claim and acquiring home owner's insurance for the first time, especially Slade and Marlene. I feel in very good hands with my local State Farm folks. Thank you!"
We responded:
"Beth, thank you so much for your kind words! ❤️ Thank you also for the shout out to Slade and Marlene and the five star review! ⭐️ We appreciate you letting us be your auto insurance agency and homeowners insurance agency now! Thanks so much again!"
Nathanial Cook
June 25, 2023
5
out of
5
rating by Nathanial Cook
"Very knowledgeable and helpful!"
We responded:
"Thank you for the five-stars, Nathanial! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Kayla Smith
June 14, 2023
5
out of
5
rating by Kayla Smith
"Charlotte came to our cosmetology school to discuss business insurance. However, she took the time to explain each and every question we had concerning all thing's insurance. She changed my whole outlook in a matter of an hour. She explained to us why rates are priced the way they are, how our children can have generational wealth through life insurance, and a number of other things that I was unfamiliar with. She cares about you as a person, rather than you as a number. Also has really cool merch! Thank you again."
We responded:
"Wow, thank you for the five-star rating, Kayla! Our team works hard to provide quality business and life insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance! "
Leah Powell
June 14, 2023
5
out of
5
rating by Leah Powell
"I love Charlotte Potts State Farm office, not only are you insuring yourself, family, and business everyone at the office actually cares about your best interests. It’s like having a second family that’s going to do what’s best for you and not just selling insurance. Thank you Marlene for getting me set up and Charlotte for coming out to talk to my students."
We responded:
"Thank you, Leah, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Marlene, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Leigh Baci
June 8, 2023
1
out of
5
rating by Leigh Baci
"I was quoted 111 for full coverage and asked about other drivers. I said no other drivers but once they got my husbands info even tho we are separated my rate went up 80 a month, i was charged for back dating and not made aware so I had a surprise bill of double my premium over three months. No bill or notification of this whatsoever. I do not recommend this insurance company or agent. The least they could do is let me know of the issue but instead told me everything was taken care of. Very unprofessional considering the main reason I switched to state farm was to save money but it cost me double."
We responded:
"Hi Leigh, unfortunately we’re required to have all the info for all drivers to give an accurate quote. And if you’re legally married we’re required to get your spouse’s info as a driver. I’m sorry for your frustrations with this. "
Carol Bivens
May 6, 2023
5
out of
5
rating by Carol Bivens
"The staff is very professional and nice, they also make sure that you understand your policy and is always helpful and available to answer any questions. Love the staff 🙂"
We responded:
"We appreciate you! Thank you for the kind words. "
Bobbi Roberts
March 22, 2023
5
out of
5
rating by Bobbi Roberts
"This office is great! I live in Maumelle, but if I need to go by the office it's located a few blocks from the I-30 exits and is super easy to access. The staff is always friendly and eager to help! I had A LOT of questions about getting a life policy and they were very patient and answered all of them for me. 10/10 recommend! BEST PLACE EVER!"
We responded:
"Bobbi — Thank you for allowing us to take care of your life insurance needs, your kind words, and your 5 ⭐️ review! We appreciate you so much!"
Luis Jaar
March 18, 2023
1
out of
5
rating by Luis Jaar
"Every time something has come up with this agency I've gotten completely contradictory answers from agents and its just felt like a nightmare. Just last week I asked for copies of my cards and was told random reasons why I could not print them online myself and then finally sent copies from when I lived in another state. I hope the claims service isn't like this. Today I received mail stating that a signed form was needed when I remember explicitly asking if I needed this on a previous call."
We responded:
"Luis-EDITED—I just spoke with Stephanie in my office and she said she emailed you your cards yesterday with the corrected address on it. Did you receive them? She also sent a request to corporate to send you cards in the mail also. When Tiffany emailed you earlier in the week she didn’t realize you were a state transfer and sent you previous cards from your portal. My apologies about that. We will def follow up on Monday though. So sorry for your frustrations again! I’m so sorry for your frustrations! I’ll look into this, get details on why you couldn’t print it, why the addess isn’t correct on the card, and we will give you a call to get it all straightened out on Monday. "
Teri Todd
March 2, 2023
5
out of
5
rating by Teri Todd
"Charlotte Potts and her entire team are truly customer-focused! Always the ultimate professionals, they make the world of insurance easier to navigate! Getting to meet the Good Neigh Bear was icing on the cake!"
We responded:
"Teri, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Brent Hill
February 21, 2023
5
out of
5
rating by Brent Hill
"I never have seen Charlotte but she has top notch folks running her office on Main St., Marlene Campbell & Tiffany Earls go above the call of duty and makes State Farm tops in my book. PS Charlotte you need to give those two a good raise."
We responded:
"Brent THANK YOU for your compliments of Marlene and Tiffany! They both have servant’s hearts and want to give VIP service to all customers. I love it that you feel that.! (even if you’ve never seen 👀 me! 😃) I’m hopeful to change that soon. Thank you for allowing us to be your agency! Blessings - Charlotte"
Orlandia Johnson
February 3, 2023
5
out of
5
rating by Orlandia Johnson
"Friendly.and very professional and very knowledgeable"
We responded:
"Orlandia, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business. "
Brian Mcgee
February 1, 2023
5
out of
5
rating by Brian Mcgee
"Great customer service 👍"
We responded:
"Thank you, Brian, for the five-star rating! "
Chloe Short
January 29, 2023
5
out of
5
rating by Chloe Short
"Love State Farm. Always there to help!!!"
We responded:
"Thank you, Chloe, for the five-star rating! We appreciate your trust in us to take care of your insurance policies."
N
January 25, 2023
5
out of
5
rating by N
"These days, when you talk to someone about insurance, it's typically in reference to a "horror story" they had. It seems as if almost everybody has one. My own experiences with insurance over the years have been lackluster, but thankfully I've never had an actual horror story of my own. But recently, I almost did - when my vehicle and personal property were stolen. Luckily, I had Charlotte and her staff. Right off the bat they said, "We got this." I can't tell you how comforting that is to someone who's just been the victim of a crime. And when I say they fought for me every step of the way, I mean it - they did. Navigating insurance, especially the claims process, can be intimidating and frustrating with any insurance company. I admit, when I walked into Charlotte's office that day, I was dreading what was about to come. But within minutes they were on it - on the phone, looking up things - a flurry of activity. All I had to do was sit there with a fresh cup of coffee and answer a few questions. There were a few "bumps in the road", but they were right there the whole time - going as far as to even be an advocate for me throughout the claims process - as if I were a family member or best friend. In the end, the outcome was better than I expected it would be. Much better. If you're looking for people who will leave no stone unturned when it comes to protecting you, your family and your assets, but who will also fight for every ounce of compensation you're due when life takes a turn, these are your people. Call them. Thanks to Charlotte, Wren and all the spectacular folks over there, I can happily say that I still don't have any "insurance horror stories" of my own. N"
We responded:
"Thank you, N, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come! And… thank you for being the BEST part of Charlotte Potts State Farm Insurance Agency! "