State Farm® Insurance Agent Charlotte Potts

"Ashton is the absolute best. She is always available anytime I have a question or concern, and you can tell she really cares about her clients!"

"Great experience!"

"Ashton was so friendly and helpful! She managed to lower our car insurance while increasing the coverage and provide us with good home insurance. I definitely recommend talking to Ashton!"

"I have been with State Farm Insurance for many years and, in these difficult times, I am here to stay. The Charlotte Potts Company in North Little Rock, Arkansas has a great team with valuable people, like Felicia, who recently helped me with my insurance needs. She has examined my insurance coverage and saved me significantly on my premiums. I recommend this office for anyone who appreciates excellent, reliable, and affordable insurance coverage."

"Switched my auto and life over to Charlotte Potts office this month. The agents were super friendly and professional. They made sure I was covered across the board. Highly recommend them for all your insurance needs!"

"I worked with Christina to take care of all my insurance needs. She has taken care of my Auto Insurance, Life Insurance, and Supplemental Health Insurance. Please reach out to her to receive excellent customer service!"

"Worked with Ashton on bundling my car and homeowners insurance. Great experience highly recommend!"

"State farm is fine but don't bother with anyone local. They've never helped me. They always send me to the corporate number where I have to wait forever and then those people are helpful. I lied. They're being completely unhelpful, lying to me even when I have proof of things other employees told me and are leaving me without a car at the holidays despite me doing everything they've asked for the last month. My agent wouldn't even talk to me to help me but would talk to the 800 number. I don't understand why I'm doing all the footwork and phone calls and they're doing nothing except giving me the run around. I'll be looking for new agents at least asap. Preferably new insurance. Yall haven't helped me a single time ive needed help. Not even when I was trying to get insurance on my current car by a deadline. Not when someone hit my car in a parking lot. Not when I had questions on my policy. Never once has anyone local helped me with anything I needed."

"Just a shout out to “Bobbi” with Charlotte Potts agency! Excellent customer service and I highly recommend this group."

"I used state farm briefly when I purchased a new car for auto insurance and they were great! The customer service of Charlotte and her team (Marlene had awesome over the phone service!) was great!"

"The best and most friendly professional helpful agency I have ever had.Thanks Charlotte Team!"

"Have had issues from the start of working with this agency. I tried, but I felt like I was of little importance and the issues I continued to go through. After several calls, emails, visits, no resolve. Finally switched over to a different agent. Also edited: You found my account and still don't see where you missed the mark...that's sad. I've explained it til I just cannot and WILL NOT explain it any further. Furthermore, why is my account still with you when I opted to switch to someone who actually cares?"

"Excellent I just love there customer service highly recommend"

"Tyler was awesome! Super patient and helpful with me during the process of getting some great insurance for my car, house, and life! All in an amazing bundle too! Make sure to ask for Tyler!"

"I've been with State Farm for over 15 years and saw Charlotte and her crew at an event! They were so kind and even helped me with a lingering claims question that I had!"

"Slade was extremely helpful, His customer service was on point!"

"Great place to have coverage home auto life boat etc!!! Go team potts"

"Ms. Bobbi was very helpful and informative. Thank you for your service."

"Bobbi was awesome answered questions I really do appreciate her for her service on today"

"I've had auto coverage with State Farm ever since I got my first car many years ago. Since then I've moved but continued to keep coverage with State Farm, and Charlotte Potts' office is my neighborhood location. Charlotte and her team have gone above and beyond helping me with a recent auto claim and acquiring home owner's insurance for the first time, especially Slade and Marlene. I feel in very good hands with my local State Farm folks. Thank you!"

"Very knowledgeable and helpful!"

"Charlotte came to our cosmetology school to discuss business insurance. However, she took the time to explain each and every question we had concerning all thing's insurance. She changed my whole outlook in a matter of an hour. She explained to us why rates are priced the way they are, how our children can have generational wealth through life insurance, and a number of other things that I was unfamiliar with. She cares about you as a person, rather than you as a number. Also has really cool merch! Thank you again."

"I love Charlotte Potts State Farm office, not only are you insuring yourself, family, and business everyone at the office actually cares about your best interests. It’s like having a second family that’s going to do what’s best for you and not just selling insurance. Thank you Marlene for getting me set up and Charlotte for coming out to talk to my students."

"I was quoted 111 for full coverage and asked about other drivers. I said no other drivers but once they got my husbands info even tho we are separated my rate went up 80 a month, i was charged for back dating and not made aware so I had a surprise bill of double my premium over three months. No bill or notification of this whatsoever. I do not recommend this insurance company or agent. The least they could do is let me know of the issue but instead told me everything was taken care of. Very unprofessional considering the main reason I switched to state farm was to save money but it cost me double."

"This office is great! I live in Maumelle, but if I need to go by the office it's located a few blocks from the I-30 exits and is super easy to access. The staff is always friendly and eager to help! I had A LOT of questions about getting a life policy and they were very patient and answered all of them for me. 10/10 recommend! BEST PLACE EVER!"