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State Farm® Insurance Agent

Charlotte Potts

4.7 out of 5 (87 reviews)

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What our customers say about us...

Profile photo of Joel Rodriguez

Joel Rodriguez

September 12, 2022

5  out of  5
"Great people. Helped me without any issues, they are great at what they do. It is a really friendly environment."
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Allison Jones

August 8, 2022

1  out of  5
"Charlotte Potts and her team do not understand how to pick up a phone. She has made me wait for over a month just to recieve an estimate on damages. Even though they sent my wrecked car to multiple incorrect locations causing weeks of additional delay, I am still having to pay out of pocket for a rental car. Their settlement offer is absolutely garbage and I strongly recomend to all customers to read the fine print and if they are not willing to assist, call the Arkansas Insurance Department and/or Arkansas Attorney General for assistance. They are a great help when dealing with these dodgy insurance companies."
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why igotbanned

August 8, 2022

1  out of  5
"Charlotte Potts is very kind and professional when accepting your money, but when an incident occurs her and her team and nowhere to be seen. They don't communicate with each other and every time I call I have to reexplain EVERYTHING. It took these guys over 7 weeks to get just an estimate for me. Through this whole ordeal, they were not responding to phone calls. My advice is to go to a different company or a different agent. You will thank me later."
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Russel Viegas

August 8, 2022

1  out of  5
"1. State Farm took 7 weeks to give me an initial estimate - when asked about the delay, they could only justify 3 weeks of time. 2. I have had to call them over 35 times, each time spending 30 mins to an hour with each new representative. 3. State Farm is not including factory features/options - I was told if I didn’t like it I should go pick up the features from my wrecked car" - email included as evidence - note these features are factory features/options and none are aftermarket. 4. Their intentional chosen cheap comparables are extremely high mirage cars (90k vs my 40k) and are located thousands of miles away in California where cars are more abundant - attachment included as evidence. 5. State Farm tried to strong-arm me into accepting the lower initial settlement under penalty of paying additional storage fees - I was told I had 2 days to sign over power of attorney - email included as evidence. It was only after I threatened to file a complaint that they told me some of their representatives had “miscommunicated” - even though I had emails of their lack of good faith in the proceedings. They still refuse to come to an agreeable settlement. It is now coming up to 2 months and I am absolutely at the end of my rope."
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Charlotte Potts

July 16, 2022

5  out of  5
"This is my agency so definitely will give it 5 ⭐️! My team and I look forward to taking care of your auto insurance, home insurance, renters insurance, life insurance, boat insurance, small business insurance, or disability insurance! Many years of experience. Happy to serve you and your family & friends!"
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Abigail Wood

June 18, 2022

1  out of  5
"Everyone at this office is always so kind and helpful! Edit : we’ve been using them over a year now and they never return calls!"
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June 7, 2022

5  out of  5
"They always take care of us!"
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wayne white

April 14, 2022

5  out of  5
"Love the work ethics of this location which is why I have been with them for two years with auto insurance. Very friendly and know what their doing when helping customer acheive the best info on coverage for auto insurance. Thanks keep up the great work!"
Profile photo of Michael Dean Shelton

Michael Dean Shelton

April 12, 2022

5  out of  5
"Every step of the way Ms. Charlotte and her team go the extra mile. After my daddy passed I came in to make a change to my policy and they hugged me and allowed me to cry. I received a card just not after his passing but they have never missed a birthday in which they also call and often cards on holidays like Thanksgiving. And its more than just the human touch they offer. They are knowledgeable and their only goal from my perspective is to make sure that we have all the tools we need to guide us in the storms that come up in life. I recently had to file a claim. I turned in all the documents on a Friday. On Monday morning, I had the money. It was beyond incredible and the claims team which is not part of Ms. Potts local office was respectful, compassionate. Overall State Farm is phenomenal. If you need insurance there is no better place than Ms. Charlotte and State Farm."
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Stephanie Bryson

February 21, 2022

5  out of  5
"Charlotte Potts State Farm is the best! Their customer service are very professional and always call back if they miss your call. 5 🌟"
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Sean Douglas

January 20, 2022

5  out of  5
"The best and most friendly professional helpful agency I have ever had.Thanks Charlotte Team!"
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Oran Pearson

December 27, 2021

5  out of  5
"Awesome, Very helpful and professional! Always helps get me the best for my money!"
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Jen Shelton

December 15, 2021

5  out of  5
"Bobbie was super helpful in assisting me when I called in needing some help. Thank you Bobbie for your kindness and helpfulness!"
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Delina Hill

November 11, 2021

5  out of  5
"The best insurance agents I have ever had to contact. They get back to you ASAP and answer all my questions. Would recommend everyone to call Charlotte Potts."
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Jerome Butler

November 10, 2021

5  out of  5
"I am very impressed with the agency. Charlotte and Bobbi are always courteous, energetic and timely answering and helping with questions. In these days and times, getting live service without electronic voices or menus is an enormous plus and I really appreciate them. I recommend them for all your insurance needs."
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Kay Mays

November 5, 2021

5  out of  5
"I have been a customer of Charlotte Potts State Farm Insurance for years. They are totally awesome and offer great-priced products. Anytime I call for anything at all, my calls are handled promptly, friendly, and efficiently. They treat me like family. I spoke with Bobbi today, and she was an absolute delight to talk to. Any question or issue is always handled immediately and correctly. I would highly recommend them to everyone for your insurance needs. They are great people!!"
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Devin Sain

October 17, 2021

5  out of  5
"Charlotte's pots agency has great people. I've been working with them for years and everyone there is always nice to work with. I would recommend them to anyone."
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Roger Jenkins

October 7, 2021

5  out of  5
"Charlotte Potts and her team are fantastic! Professional, knowledgeable, and friendly"
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Jessica Ply

September 22, 2021

5  out of  5
"Loved the presentation"
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Kirsten Farnam

September 22, 2021

5  out of  5
"Amazing team"
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Dora Hill

September 22, 2021

5  out of  5
"Great experience with Brian today learning about all state farm has to offer!"
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Danielle Putillo

September 22, 2021

5  out of  5
"Great experience"
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Ari J. Lovett

September 22, 2021

5  out of  5
"i love meeting them at paul mitchell !"
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Angie Grubb

September 22, 2021

5  out of  5
"Had a great experience learnings about all they have to offer!"
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Calvin Henry

August 20, 2021

5  out of  5
"Every time I come in everyone is so friendly. Thanks for putting a smile on my face."