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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Timothy Mason

May 2, 2024

5  out of  5 rating by Timothy Mason
"Just a shout out to “Bobbi” with Charlotte Potts agency! Excellent customer service and I highly recommend this group."
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Will Poff

March 8, 2024

5  out of  5 rating by Will Poff
"I used state farm briefly when I purchased a new car for auto insurance and they were great! The customer service of Charlotte and her team (Marlene had awesome over the phone service!) was great!"
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Sean Douglas

December 26, 2023

5  out of  5 rating by Sean Douglas
"The best and most friendly professional helpful agency I have ever had.Thanks Charlotte Team!"
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Bee You

December 4, 2023

1  out of  5 rating by Bee You
"Have had issues from the start of working with this agency. I tried, but I felt like I was of little importance and the issues I continued to go through. After several calls, emails, visits, no resolve. Finally switched over to a different agent. Also edited: You found my account and still don't see where you missed the mark...that's sad. I've explained it til I just cannot and WILL NOT explain it any further. Furthermore, why is my account still with you when I opted to switch to someone who actually cares?"
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Temika Grant

November 20, 2023

5  out of  5 rating by Temika Grant
"Excellent I just love there customer service highly recommend"
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Harley Harrison

October 26, 2023

5  out of  5 rating by Harley Harrison
"Tyler was awesome! Super patient and helpful with me during the process of getting some great insurance for my car, house, and life! All in an amazing bundle too! Make sure to ask for Tyler!"
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Jessica Johnston

October 26, 2023

5  out of  5 rating by Jessica Johnston
"I've been with State Farm for over 15 years and saw Charlotte and her crew at an event! They were so kind and even helped me with a lingering claims question that I had!"
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Casey Harbison

September 9, 2023

1  out of  5 rating by Casey Harbison
"Buyer beware."
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Gabriel Needham

September 7, 2023

5  out of  5 rating by Gabriel Needham
"Slade was extremely helpful, His customer service was on point!"
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Mark Clay

September 1, 2023

5  out of  5 rating by Mark Clay
"Great place to have coverage home auto life boat etc!!! Go team potts"
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Blake Green

August 11, 2023

5  out of  5 rating by Blake Green
"Ms. Bobbi was very helpful and informative. Thank you for your service."
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Lakisha Williams

August 7, 2023

5  out of  5 rating by Lakisha Williams
"Bobbi was awesome answered questions I really do appreciate her for her service on today"
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Beth Buckley

August 1, 2023

5  out of  5 rating by Beth Buckley
"I've had auto coverage with State Farm ever since I got my first car many years ago. Since then I've moved but continued to keep coverage with State Farm, and Charlotte Potts' office is my neighborhood location. Charlotte and her team have gone above and beyond helping me with a recent auto claim and acquiring home owner's insurance for the first time, especially Slade and Marlene. I feel in very good hands with my local State Farm folks. Thank you!"
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Nathanial Cook

June 25, 2023

5  out of  5 rating by Nathanial Cook
"Very knowledgeable and helpful!"
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Kayla Smith

June 14, 2023

5  out of  5 rating by Kayla Smith
"Charlotte came to our cosmetology school to discuss business insurance. However, she took the time to explain each and every question we had concerning all thing's insurance. She changed my whole outlook in a matter of an hour. She explained to us why rates are priced the way they are, how our children can have generational wealth through life insurance, and a number of other things that I was unfamiliar with. She cares about you as a person, rather than you as a number. Also has really cool merch! Thank you again."
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Leah Powell

June 14, 2023

5  out of  5 rating by Leah Powell
"I love Charlotte Potts State Farm office, not only are you insuring yourself, family, and business everyone at the office actually cares about your best interests. It’s like having a second family that’s going to do what’s best for you and not just selling insurance. Thank you Marlene for getting me set up and Charlotte for coming out to talk to my students."
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Leigh Baci

June 8, 2023

1  out of  5 rating by Leigh Baci
"I was quoted 111 for full coverage and asked about other drivers. I said no other drivers but once they got my husbands info even tho we are separated my rate went up 80 a month, i was charged for back dating and not made aware so I had a surprise bill of double my premium over three months. No bill or notification of this whatsoever. I do not recommend this insurance company or agent. The least they could do is let me know of the issue but instead told me everything was taken care of. Very unprofessional considering the main reason I switched to state farm was to save money but it cost me double."
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Carol Bivens

May 6, 2023

5  out of  5 rating by Carol Bivens
"The staff is very professional and nice, they also make sure that you understand your policy and is always helpful and available to answer any questions. Love the staff 🙂"
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Bobbi Roberts

March 22, 2023

5  out of  5 rating by Bobbi Roberts
"This office is great! I live in Maumelle, but if I need to go by the office it's located a few blocks from the I-30 exits and is super easy to access. The staff is always friendly and eager to help! I had A LOT of questions about getting a life policy and they were very patient and answered all of them for me. 10/10 recommend! BEST PLACE EVER!"
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Luis Jaar

March 18, 2023

1  out of  5 rating by Luis Jaar
"Every time something has come up with this agency I've gotten completely contradictory answers from agents and its just felt like a nightmare. Just last week I asked for copies of my cards and was told random reasons why I could not print them online myself and then finally sent copies from when I lived in another state. I hope the claims service isn't like this. Today I received mail stating that a signed form was needed when I remember explicitly asking if I needed this on a previous call."
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Teri Todd

March 2, 2023

5  out of  5 rating by Teri Todd
"Charlotte Potts and her entire team are truly customer-focused! Always the ultimate professionals, they make the world of insurance easier to navigate! Getting to meet the Good Neigh Bear was icing on the cake!"
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Brent Hill

February 21, 2023

5  out of  5 rating by Brent Hill
"I never have seen Charlotte but she has top notch folks running her office on Main St., Marlene Campbell & Tiffany Earls go above the call of duty and makes State Farm tops in my book. PS Charlotte you need to give those two a good raise."
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Orlandia Johnson

February 3, 2023

5  out of  5 rating by Orlandia Johnson
"Friendly.and very professional and very knowledgeable"
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Brian Mcgee

February 1, 2023

5  out of  5 rating by Brian Mcgee
"Great customer service 👍"
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Chloe Short

January 29, 2023

5  out of  5 rating by Chloe Short
"Love State Farm. Always there to help!!!"