State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Charita Taylor
August 17, 2026
5
out of
5
rating by Charita Taylor
"Kelly always greeting us with a smile n keep me and my daughter on all updates that State Farm has for us so thank you Kelly n staffs"
Haley Simon
August 5, 2026
5
out of
5
rating by Haley Simon
"Jace helped me today with a new auto policy. He was very helpful and so kind! I am so happy I chose to go with State Farm. Kind"
We responded:
"Hey, Haley! Thank you for choosing State Farm for your new auto policy, and it’s wonderful to hear that Jace made the experience helpful and welcoming."
Vivian Simmons
August 4, 2026
5
out of
5
rating by Vivian Simmons
"A payment on one of my insurance policies brought me in to the office. I also had a few questions on other existing policies. Kelly is who assisted me. I found her to be very informative and answered my questions to my satisfaction. Thank you Kelly for the great service Charlotte Potts office always provide!"
We responded:
"Thank you, Vivian, for taking the time to leave us a review! I'm happy to hear that Kelly was able to assist you with your payment and answer your questions. We always aim to provide great service, and it's wonderful to know you felt well taken care of. We're always happy to help if anything comes up."
Ariel Gonzalez
July 31, 2026
5
out of
5
rating by Ariel Gonzalez
"I had an excellent experience with State Farm, thanks to Kelly. From the very beginning, she went **above and beyond** to make sure I understood all of my options. She took the time to explain everything clearly—what was available, what wasn't, and helped me choose exactly the coverage I wanted without any pressure.
What I appreciated the most was how personal the experience felt. I never felt like I was just another customer. Kelly genuinely cared about helping me find the best solution for my needs, and that level of customer service is hard to find these days.
I actually chose this office because of all the great reviews, and after my experience, I can honestly say they were absolutely right. Kelly exceeded my expectations, and I highly recommend her and this State Farm office to anyone looking for professional, friendly, and outstanding service. Thank you again, Kelly!"
We responded:
"Ariel, thank you for taking the time to leave us a review! I'm so happy to hear that Kelly made your experience with us personal and informative. It's wonderful to know she helped you find the right coverage without any pressure. We truly appreciate your recommendation and are glad you chose our office. Feel free to reach out if you need anything else!"
Debbie Ashcraft
July 22, 2026
5
out of
5
rating by Debbie Ashcraft
"What a pleasure it was to work with Kelly today. She listened to make sure she offered the right policy coverage to meet our needs. She helped me with my current renter's insurance policy as well as a life insurance policy that fits me and my family's needs.
She asked lots of relative questions to help us create a plan that fit my budget and needs. She invested a lot of time with me, and I was a walk-in.
As I was leaving, I learned that she missed her lunch and had a conference call soon. She never indicated that I had interrupted her schedule. She just focused on ME! BUT... , next time I will call and ask to be placed on her schedule. She cares and wants her clients to be comfy, happy, and satisfied with State Farm services!!!
Kelly is AMAZING!!!!"
We responded:
"Debbie, thank you for taking the time to leave us a review! I'm really happy to hear about your positive experience. It's great to know we were able to assist you with your insurance needs while making you feel comfortable and valued. We appreciate your understanding about the schedule, and we're always here to help you again. Feel free to reach out if you need anything else!"
Jason Logan
July 21, 2026
5
out of
5
rating by Jason Logan
"Kelly was amazing. Got things done in a hurry."
We responded:
"Jason, thank you for taking the time to leave us a review! I'm happy to hear that we were able to assist you quickly and efficiently. We always aim to provide the best service possible. Let us know if we can help with anything else!"
Andrea Bowman
July 21, 2026
5
out of
5
rating by Andrea Bowman
"I highly recommend Charlotte Potts and Ms. Marlene in the North Little Rock office for all your insurance needs. If you have a college student who needs renter’s insurance call Ms. Marlene and she and Charlotte will everything and also contact the apartment company."
We responded:
"Andrea, thank you for taking the time to leave us a review! I'm happy to hear that you had a great experience with our office. It's wonderful to know that we could assist with your insurance needs, especially for college students. We're always here to help if anything else comes up!"
Dana Heifner
July 21, 2026
5
out of
5
rating by Dana Heifner
"Christina Wawrzynek with State Farm is truly amazing. She is so responsive with changes and additions to our insurance policy. She’s always so patient and kind when trying to help me figure out the best coverage for our family’s needs!"
We responded:
"Thank you, Dana! I'm really happy to hear that Christina has been so helpful and responsive with your insurance needs. It's great to know she's been patient and kind while assisting you with your family's coverage. We're always here if you need anything else!"
Lettita Lilly
July 17, 2026
5
out of
5
rating by Lettita Lilly
"Kelly was very helpful with me on paying my bill"
We responded:
"Thank you, Lettita! I'm glad Kelly was able to assist you with your bill. We appreciate your feedback and are here to help whenever you need us. Feel free to reach out if you need anything else!"
Clyde Carter
July 10, 2026
5
out of
5
rating by Clyde Carter
"Jace at State Farm was very helpful and thorough in getting my new vehicle transferred from my old. I’m very appreciative and satisfied with all the help he provided."
We responded:
"Clyde, thank you for taking the time to leave us a review! I'm glad Jace was able to assist with your transfer. We appreciate your feedback and are happy you're satisfied with our service. Let us know if we can help with anything else!"
ky cole
July 8, 2026
5
out of
5
rating by ky cole
"Brian helped me with my life insurance. He did such a great job guiding me on making sure my family would be taken care of if something randomly happened. I would recommend everyone go and talk to him"
We responded:
"Thank you, Ky! I'm really happy to hear that Brian was able to guide you through the insurance process and ensure your family's needs are covered. We appreciate your recommendation and are here if you need anything else."
Ashley Henderson
July 6, 2026
5
out of
5
rating by Ashley Henderson
"Marlene was kind, helpful, cheerful, and efficient when helping me make changes to my life insurance policy (updated contact and address information)."
We responded:
"Thank you, Ashley! I'm happy to hear that Marlene was able to assist you with updating your insurance policy. We strive to provide helpful and efficient service, and it's great to know Marlene made the process cheerful for you. Feel free to reach out if you need anything else!"
Sandy Johnson
June 29, 2026
5
out of
5
rating by Sandy Johnson
"Kelly was very helpful. And did a great job for us. Would recommend"
We responded:
"Thank you, Sandy! I'm happy to know you had a great experience with our office. We appreciate your recommendation and are here if you need anything else."
Quincy Walter
June 26, 2026
5
out of
5
rating by Quincy Walter
"Marlene kindly helped me secure an auto quote and was able to start me up in an auto policy on the same day. As a State Farm agent, Marlene was understanding, down to earth, and informative with all of my questions. I plan to recommend friends and family to Marlene in the near future; that may be seeking an affordable and well grounded policy."
We responded:
"Quincy, thank you for taking the time to leave us a review! I'm glad Marlene was able to assist you with your quote and get you set up with a policy so quickly. It's wonderful to hear that her understanding and informative approach made a difference for you. We appreciate your recommendation to friends and family. Feel free to reach out if you need anything else!"
Gurpreet Singh
June 10, 2026
5
out of
5
rating by Gurpreet Singh
"She us really good at her job and helpful"
We responded:
"Thanks, Gurpreet! Let us know if you need anything else!"
Danny Wirt
May 20, 2026
5
out of
5
rating by Danny Wirt
"Samantha was so very friendly and helpful.I will highly recommend her and State Farm to my friends and family."
We responded:
"Thank you, Danny! I'm happy to hear that Samantha made such a positive impression. We appreciate your recommendation and are glad to have you as part of our office family. Thanks for choosing us."
Nikki Joy
May 18, 2026
5
out of
5
rating by Nikki Joy
"Kelly helped me with auto insurance and my experience with her was very good"
We responded:
"Hey Nikki, thank you for taking the time to leave us a review! I'm happy to hear that Kelly provided you with a great experience while assisting with your auto insurance. We always aim to make the process smooth and straightforward. Feel free to reach out if you need anything else!"
Johnnie Patterson
May 14, 2026
5
out of
5
rating by Johnnie Patterson
"I had the pleasure of talking to Marlene. She was so pleasant and professional. I had an issue with a term life insurance that needed to be corrected. She solved the problem immediately and gave additional information regarding the insurance that was very helpful to me!"
We responded:
"Thank you for your review, Johnnie! I'm happy to hear that Marlene provided you with such pleasant and professional service. It's great to know she was able to resolve your issue quickly and offer helpful information. If you have any more questions or need assistance in the future, feel free to reach out!"
Rena Blakley
April 16, 2026
5
out of
5
rating by Rena Blakley
"I was able to process insurance changes with Kelly on a vehicle and add renter’s insurance. She was wonderful and made it an easy experience."
We responded:
"Thank you, Rena! I'm happy to hear that Kelly made your insurance changes and additions a breeze. Our team is dedicated to providing seamless experiences, and it's great to know we achieved that for you. If you need anything else, feel free to reach out!"
Charlotte Daniels
April 7, 2026
5
out of
5
rating by Charlotte Daniels
"Very good service and the people working there are always helpful! We worked with Kelly and she helped us get everything set up quickly!"
We responded:
"Thank you, Charlotte Daniels! I'm happy to hear that you received excellent service from our team. Kelly is indeed great at ensuring everything is set up smoothly. If you need anything else, feel free to reach out!"
Karim Broadway
April 7, 2026
5
out of
5
rating by Karim Broadway
"Goodmorning. Mrs. Kelly Word made my visit real welcoming and was the bomb. She answered every question that I had with no hesitation. Very professional. I love people like her that knows their job."
We responded:
"Thank you, Karim, for your wonderful feedback! I'm delighted to hear that Kelly made your visit so welcoming and was able to assist you with all your questions. We truly value having team members like her who are dedicated to providing professional service. If there's anything else you need, feel free to reach out!"
Kristen Smith
March 31, 2026
5
out of
5
rating by Kristen Smith
"This office has the nicest staff! Samantha has been amazing to work with!"
We responded:
"Kristen, thank you for your wonderful feedback! I'm happy to hear that Samantha and the rest of our team have made your experience a positive one. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Jerry Gossitt
March 24, 2026
5
out of
5
rating by Jerry Gossitt
"I had a great experience working with Christina at Charlotte Potts State Farm for my auto loan. Christina was professional, knowledgeable, and made the entire process smooth and stress-free. She took the time to explain everything clearly and made sure I understood all my options.
It’s not always easy navigating financial decisions, but Christina made it simple and handled everything with care and efficiency. I truly appreciate her help and the excellent customer service she provided.
If you’re looking for assistance with auto policies or loans through State Farm, I highly recommend reaching out to Christina. She was fantastic to work with!"
We responded:
"Thank you, Jerry, for sharing your experience! I'm happy to hear that Christina provided such excellent service and made the process smooth for you. We strive to make financial decisions easier for our customers, and it's great to know Christina achieved that. If you need any further assistance, feel free to reach out!"
Miam Carlisle
March 17, 2026
5
out of
5
rating by Miam Carlisle
"So glad we finally came down to meet with Kelly. We have been with State Farm for decades for our home. We have been very comfortable with our previous insurance coverage so just didn’t see the need.
Today Kelly walked us through our auto insurance and helped us save a significant amount on our premiums. And by bundling, we increased the coverage on our home and reduced the cost.
What???"
We responded:
"Miam, thank you for sharing your experience! I'm glad Kelly could help you improve your coverage and save on premiums. It's great to know that bundling your insurance brought additional benefits!! If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
Mykah Evans
March 12, 2026
5
out of
5
rating by Mykah Evans
"Samantha, with State Farm, was able to save us at least $100/month on our car insurances and add a life policy for me! The process was very easy and straight forward… would recommend!"
We responded:
"Thank you, Mykah! I'm happy to hear that you were able to save money on your insurance and add another policy. It's great that you found the process easy and straightforward. We appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."