State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gurpreet Singh
June 10, 2026
5
out of
5
rating by Gurpreet Singh
"She us really good at her job and helpful"
We responded:
"Thanks, Gurpreet! Let us know if you need anything else!"
Danny Wirt
May 20, 2026
5
out of
5
rating by Danny Wirt
"Samantha was so very friendly and helpful.I will highly recommend her and State Farm to my friends and family."
We responded:
"Thank you, Danny! I'm happy to hear that Samantha made such a positive impression. We appreciate your recommendation and are glad to have you as part of our office family. Thanks for choosing us."
Nikki Joy
May 18, 2026
5
out of
5
rating by Nikki Joy
"Kelly helped me with auto insurance and my experience with her was very good"
We responded:
"Hey Nikki, thank you for taking the time to leave us a review! I'm happy to hear that Kelly provided you with a great experience while assisting with your auto insurance. We always aim to make the process smooth and straightforward. Feel free to reach out if you need anything else!"
Johnnie Patterson
May 14, 2026
5
out of
5
rating by Johnnie Patterson
"I had the pleasure of talking to Marlene. She was so pleasant and professional. I had an issue with a term life insurance that needed to be corrected. She solved the problem immediately and gave additional information regarding the insurance that was very helpful to me!"
We responded:
"Thank you for your review, Johnnie! I'm happy to hear that Marlene provided you with such pleasant and professional service. It's great to know she was able to resolve your issue quickly and offer helpful information. If you have any more questions or need assistance in the future, feel free to reach out!"
Rena Blakley
April 16, 2026
5
out of
5
rating by Rena Blakley
"I was able to process insurance changes with Kelly on a vehicle and add renter’s insurance. She was wonderful and made it an easy experience."
We responded:
"Thank you, Rena! I'm happy to hear that Kelly made your insurance changes and additions a breeze. Our team is dedicated to providing seamless experiences, and it's great to know we achieved that for you. If you need anything else, feel free to reach out!"
Charlotte Daniels
April 7, 2026
5
out of
5
rating by Charlotte Daniels
"Very good service and the people working there are always helpful! We worked with Kelly and she helped us get everything set up quickly!"
We responded:
"Thank you, Charlotte Daniels! I'm happy to hear that you received excellent service from our team. Kelly is indeed great at ensuring everything is set up smoothly. If you need anything else, feel free to reach out!"
Karim Broadway
April 7, 2026
5
out of
5
rating by Karim Broadway
"Goodmorning. Mrs. Kelly Word made my visit real welcoming and was the bomb. She answered every question that I had with no hesitation. Very professional. I love people like her that knows their job."
We responded:
"Thank you, Karim, for your wonderful feedback! I'm delighted to hear that Kelly made your visit so welcoming and was able to assist you with all your questions. We truly value having team members like her who are dedicated to providing professional service. If there's anything else you need, feel free to reach out!"
Kristen Smith
March 31, 2026
5
out of
5
rating by Kristen Smith
"This office has the nicest staff! Samantha has been amazing to work with!"
We responded:
"Kristen, thank you for your wonderful feedback! I'm happy to hear that Samantha and the rest of our team have made your experience a positive one. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Jerry Gossitt
March 24, 2026
5
out of
5
rating by Jerry Gossitt
"I had a great experience working with Christina at Charlotte Potts State Farm for my auto loan. Christina was professional, knowledgeable, and made the entire process smooth and stress-free. She took the time to explain everything clearly and made sure I understood all my options.
It’s not always easy navigating financial decisions, but Christina made it simple and handled everything with care and efficiency. I truly appreciate her help and the excellent customer service she provided.
If you’re looking for assistance with auto policies or loans through State Farm, I highly recommend reaching out to Christina. She was fantastic to work with!"
We responded:
"Thank you, Jerry, for sharing your experience! I'm happy to hear that Christina provided such excellent service and made the process smooth for you. We strive to make financial decisions easier for our customers, and it's great to know Christina achieved that. If you need any further assistance, feel free to reach out!"
Miam Carlisle
March 17, 2026
5
out of
5
rating by Miam Carlisle
"So glad we finally came down to meet with Kelly. We have been with State Farm for decades for our home. We have been very comfortable with our previous insurance coverage so just didn’t see the need.
Today Kelly walked us through our auto insurance and helped us save a significant amount on our premiums. And by bundling, we increased the coverage on our home and reduced the cost.
What???"
We responded:
"Miam, thank you for sharing your experience! I'm glad Kelly could help you improve your coverage and save on premiums. It's great to know that bundling your insurance brought additional benefits!! If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
Mykah Evans
March 12, 2026
5
out of
5
rating by Mykah Evans
"Samantha, with State Farm, was able to save us at least $100/month on our car insurances and add a life policy for me! The process was very easy and straight forward… would recommend!"
We responded:
"Thank you, Mykah! I'm happy to hear that you were able to save money on your insurance and add another policy. It's great that you found the process easy and straightforward. We appreciate your recommendation! If you have any more questions or need further assistance, feel free to reach out."
Keasha Burel
March 6, 2026
5
out of
5
rating by Keasha Burel
"Kelly is such a sweetheart! She was so helpful. I would give this office 20 stars!!!!!!!!"
We responded:
"Thank you, Keasha! I'm delighted to hear that Kelly provided you with such helpful service. Your kind words mean a lot to us, and we're grateful for your support. Let us know if there's anything else we can assist you with!"
Amir
March 5, 2026
5
out of
5
rating by Amir
"I like this place so nice people 😊"
We responded:
"Amir-so nice to meet you yesterday and welcome to State Farm! Thank you so much for choosing us for your car insurance 🚗! We appreciate your business ⭐️"
Tina Turner
March 3, 2026
5
out of
5
rating by Tina Turner
"I have NEVER in my 30+ yrs actually felt like my Automobile Insurance was WORTH every penny I paid on until NOW! Kelly at State Farm made sure I was introduced to the BUFFET even though I stayed with the MAIN COURSE for now, and because of that I know there's MORE to offer I left there feeling the best about my Auto Insurance I have NEVER felt before in my LIFE thanks Kelly and State Farm!! 💯🙏🏿🙌🏿"
We responded:
"Thank you, Tina, for sharing your experience! I'm so happy to hear that Kelly was able to provide you with such a satisfying experience. It's wonderful to know you feel confident about your auto insurance with us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Quantrell Whitehead
March 3, 2026
5
out of
5
rating by Quantrell Whitehead
"Very helpful and nice and professional just amazing"
We responded:
"Thank you, Quantrell, for your amazing feedback! I'm glad you found our service both helpful and professional. If there's anything else you need, don't hesitate to contact us. Thanks for choosing us!"
Ariana Jacqueline
March 2, 2026
5
out of
5
rating by Ariana Jacqueline
"I loved my whole experience especially with my agent Amanda. I felt like I’ve known her for years. I told her what I needed and she got it done with no problems. Love love love State Farm!"
We responded:
"Ariana, thank you for sharing your wonderful experience! I'm so happy to hear that Amanda made you feel so comfortable and took care of everything smoothly. We love having you as part of our State Farm family. If you ever need anything else, just let us know!"
Laprentiss Demond Sampson
March 2, 2026
5
out of
5
rating by Laprentiss Demond Sampson
"Long story short… I found out I had been paying California insurance for the last year while living in Arkansas 🤦🏾♂️
Luckily, I had heard great things about Charlotte and her team, so I decided to stop by and see what they could do.
From the moment I walked in, the hospitality was top-notch. But what really stood out was the education. Charlotte, Kelly, and the entire team took the time to explain everything clearly so I actually understood what I was paying for.
And here’s the crazy part…
I was able to get great coverage PLUS renters insurance for about the same price I was paying in California for liability only.
If you want a team that’s knowledgeable, welcoming, and actually cares about helping you make smart decisions, I highly recommend Charlotte and her crew."
We responded:
"LaPrentiss, WELCOME to the State Farm family! THANK YOU for your kind, 5 star shout out review! I appreciate you choosing us to be your agency! - Charlotte ⭐️"
Tabitha Gardner
February 25, 2026
5
out of
5
rating by Tabitha Gardner
"Brian is great!! He has helped me over and over. He is very informative and answers any questions or concerns. His follow up is always in a timely manner. This office has always been quick with any claims I have had as well. The Charlotte Potts State Farm office in North Little Rock is the best!!!"
We responded:
"Thank you, Tabitha! I'm happy to hear that Brian has been so helpful and informative for you. It's great to know our office has been quick with your claims as well. We appreciate your kind words about our North Little Rock team! If you ever need anything else, just let us know."
Gary Smith
February 23, 2026
5
out of
5
rating by Gary Smith
"Marlene did a great job. Professional and helpful"
We responded:
"Thank you, Gary! I'm happy to hear that Marlene provided you with professional and helpful service. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
Jeri DeMoss
February 23, 2026
5
out of
5
rating by Jeri DeMoss
"I was getting emails and texts because I don’t keep my location broadcasting because it keeps asking me frequently if I want to continue. I responded to the last email I received so Samantha called to see if she could fix the issue. She suggested something that I had not thought of. I am very pleasure with the service I got from her. Plus, she was very pleasant and friendly. Even without the great prices that State Farm offers, I would stay with State Farm just because of Samantha"
We responded:
"Thank you, Jeri, for sharing your experience! I'm glad to hear that Samantha was able to assist you effectively and that her friendly service made a positive impact. It's wonderful to know that her support means so much to you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Brad Clothier
February 18, 2026
5
out of
5
rating by Brad Clothier
"Samantha was awesome in taking care of our needs on the new car we purchased!!"
We responded:
"Thank you, Brad! I'm happy to hear that Samantha was able to assist you with your new car needs. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If there's anything else we can do for you, just let us know!"
Stewart Carlton
February 17, 2026
5
out of
5
rating by Stewart Carlton
"Very friendly and helpful staff! I'd like to specifically highlight the exceptional customer service provided by Ms. Marlene Campbell. She listened carefully and addressed all of my needs, questions, and concerns in one phone call. Very professional and courteous!"
We responded:
"Thank you, Stewart, for your kind words! I'm happy to hear that Marlene provided you with such exceptional service. Our team is dedicated to being friendly and helpful, and it's great to know Marlene made a positive impact. If you have any more questions or need assistance, feel free to reach out anytime!"
Patrick Harrison
February 17, 2026
5
out of
5
rating by Patrick Harrison
"Great service very helpful. Would recommend to friends and family."
We responded:
"Thank you, Patrick! I'm happy you found our service helpful. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Robert Glasscock
February 17, 2026
5
out of
5
rating by Robert Glasscock
"Christina and Marlene quickly resolved my Drive Safe beacon isse!"
We responded:
"Thank you, Robert! I'm happy to hear that Christina and Marlene were able to quickly assist with your Drive Safe beacon issue. Our team is dedicated to providing efficient and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Karen Lawson
February 16, 2026
5
out of
5
rating by Karen Lawson
"Christina helped me with Auto, Renters, and Life insurance. She explained everything very well and the customer service is amazing! Definitely check them out for all your insurance needs!"
We responded:
"Karen, thank you for your feedback! I'm glad Christina was able to assist you with your Auto, Renters, and Life insurance and that you found our customer service amazing. We appreciate your recommendation and are here to help with any other insurance needs. Let us know if we can assist with anything else!"