Charlotte Potts

"Charlotte Potts and her team do not understand how to pick up a phone. She has made me wait for over a month just to recieve an estimate on damages. Even though they sent my wrecked car to multiple incorrect locations causing weeks of additional delay, I am still having to pay out of pocket for a rental car. Their settlement offer is absolutely garbage and I strongly recomend to all customers to read the fine print and if they are not willing to assist, call the Arkansas Insurance Department and/or Arkansas Attorney General for assistance. They are a great help when dealing with these dodgy insurance companies."

"Charlotte Potts is very kind and professional when accepting your money, but when an incident occurs her and her team and nowhere to be seen. They don't communicate with each other and every time I call I have to reexplain EVERYTHING. It took these guys over 7 weeks to get just an estimate for me. Through this whole ordeal, they were not responding to phone calls. My advice is to go to a different company or a different agent. You will thank me later."

"1. State Farm took 7 weeks to give me an initial estimate - when asked about the delay, they could only justify 3 weeks of time. 2. I have had to call them over 35 times, each time spending 30 mins to an hour with each new representative. 3. State Farm is not including factory features/options - I was told if I didn’t like it I should go pick up the features from my wrecked car" - email included as evidence - note these features are factory features/options and none are aftermarket. 4. Their intentional chosen cheap comparables are extremely high mirage cars (90k vs my 40k) and are located thousands of miles away in California where cars are more abundant - attachment included as evidence. 5. State Farm tried to strong-arm me into accepting the lower initial settlement under penalty of paying additional storage fees - I was told I had 2 days to sign over power of attorney - email included as evidence. It was only after I threatened to file a complaint that they told me some of their representatives had “miscommunicated” - even though I had emails of their lack of good faith in the proceedings. They still refuse to come to an agreeable settlement. It is now coming up to 2 months and I am absolutely at the end of my rope."

"This is my agency so definitely will give it 5 ⭐️! My team and I look forward to taking care of your auto insurance, home insurance, renters insurance, life insurance, boat insurance, small business insurance, or disability insurance! Many years of experience. Happy to serve you and your family & friends!"

"Every step of the way Ms. Charlotte and her team go the extra mile. After my daddy passed I came in to make a change to my policy and they hugged me and allowed me to cry. I received a card just not after his passing but they have never missed a birthday in which they also call and often cards on holidays like Thanksgiving. And its more than just the human touch they offer. They are knowledgeable and their only goal from my perspective is to make sure that we have all the tools we need to guide us in the storms that come up in life. I recently had to file a claim. I turned in all the documents on a Friday. On Monday morning, I had the money. It was beyond incredible and the claims team which is not part of Ms. Potts local office was respectful, compassionate. Overall State Farm is phenomenal. If you need insurance there is no better place than Ms. Charlotte and State Farm."

"I am very impressed with the agency. Charlotte and Bobbi are always courteous, energetic and timely answering and helping with questions. In these days and times, getting live service without electronic voices or menus is an enormous plus and I really appreciate them. I recommend them for all your insurance needs."

"I have been a customer of Charlotte Potts State Farm Insurance for years. They are totally awesome and offer great-priced products. Anytime I call for anything at all, my calls are handled promptly, friendly, and efficiently. They treat me like family. I spoke with Bobbi today, and she was an absolute delight to talk to. Any question or issue is always handled immediately and correctly. I would highly recommend them to everyone for your insurance needs. They are great people!!"