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State Farm® Insurance Agent Charlotte Potts

4.7 out of 5 average rating (123 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Casey Harbison

September 9, 2023

1  out of  5 rating by Casey Harbison
"Buyer beware."

Gabriel Needham

September 7, 2023

5  out of  5 rating by Gabriel Needham
"Slade was extremely helpful, His customer service was on point!"

Mark Clay

September 1, 2023

5  out of  5 rating by Mark Clay
"Great place to have coverage home auto life boat etc!!! Go team potts"

Blake Green

August 11, 2023

5  out of  5 rating by Blake Green
"Ms. Bobbi was very helpful and informative. Thank you for your service."

Lakisha Williams

August 7, 2023

5  out of  5 rating by Lakisha Williams
"Bobbi was awesome answered questions I really do appreciate her for her service on today"

Beth Buckley

August 1, 2023

5  out of  5 rating by Beth Buckley
"I've had auto coverage with State Farm ever since I got my first car many years ago. Since then I've moved but continued to keep coverage with State Farm, and Charlotte Potts' office is my neighborhood location. Charlotte and her team have gone above and beyond helping me with a recent auto claim and acquiring home owner's insurance for the first time, especially Slade and Marlene. I feel in very good hands with my local State Farm folks. Thank you!"

Nathanial Rose

June 25, 2023

5  out of  5 rating by Nathanial Rose
"Very knowledgeable and helpful!"

Kayla Smith

June 14, 2023

5  out of  5 rating by Kayla Smith
"Charlotte came to our cosmetology school to discuss business insurance. However, she took the time to explain each and every question we had concerning all thing's insurance. She changed my whole outlook in a matter of an hour. She explained to us why rates are priced the way they are, how our children can have generational wealth through life insurance, and a number of other things that I was unfamiliar with. She cares about you as a person, rather than you as a number. Also has really cool merch! Thank you again."

Leah Powell

June 14, 2023

5  out of  5 rating by Leah Powell
"I love Charlotte Potts State Farm office, not only are you insuring yourself, family, and business everyone at the office actually cares about your best interests. It’s like having a second family that’s going to do what’s best for you and not just selling insurance. Thank you Marlene for getting me set up and Charlotte for coming out to talk to my students."

Leigh Baci

June 8, 2023

1  out of  5 rating by Leigh Baci
"I was quoted 111 for full coverage and asked about other drivers. I said no other drivers but once they got my husbands info even tho we are separated my rate went up 80 a month, i was charged for back dating and not made aware so I had a surprise bill of double my premium over three months. No bill or notification of this whatsoever. I do not recommend this insurance company or agent. The least they could do is let me know of the issue but instead told me everything was taken care of. Very unprofessional considering the main reason I switched to state farm was to save money but it cost me double."

Carol Bivens

May 6, 2023

5  out of  5 rating by Carol Bivens
"The staff is very professional and nice, they also make sure that you understand your policy and is always helpful and available to answer any questions. Love the staff 🙂"

Bob Rob

March 22, 2023

5  out of  5 rating by Bob Rob
"This office is great! I live in Maumelle, but if I need to go by the office it's located a few blocks from the I-30 exits and is super easy to access. The staff is always friendly and eager to help! I had A LOT of questions about getting a life policy and they were very patient and answered all of them for me. 10/10 recommend! BEST PLACE EVER!"

Luis Jaar

March 18, 2023

1  out of  5 rating by Luis Jaar
"Every time something has come up with this agency I've gotten completely contradictory answers from agents and its just felt like a nightmare. Just last week I asked for copies of my cards and was told random reasons why I could not print them online myself and then finally sent copies from when I lived in another state. I hope the claims service isn't like this. Today I received mail stating that a signed form was needed when I remember explicitly asking if I needed this on a previous call."
Profile photo of Teri Todd

Teri Todd

March 2, 2023

5  out of  5 rating by Teri Todd
"Charlotte Potts and her entire team are truly customer-focused! Always the ultimate professionals, they make the world of insurance easier to navigate! Getting to meet the Good Neigh Bear was icing on the cake!"

Brent Hill

February 21, 2023

5  out of  5 rating by Brent Hill
"I never have seen Charlotte but she has top notch folks running her office on Main St., Marlene Campbell & Tiffany Earls go above the call of duty and makes State Farm tops in my book. PS Charlotte you need to give those two a good raise."
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Orlandia Johnson

February 3, 2023

5  out of  5 rating by Orlandia Johnson
"Friendly.and very professional and very knowledgeable"

Brian Mcgee

February 1, 2023

5  out of  5 rating by Brian Mcgee
"Great customer service 👍"

Chloe Short

January 29, 2023

5  out of  5 rating by Chloe Short
"Love State Farm. Always there to help!!!"


January 25, 2023

5  out of  5 rating by N
"These days, when you talk to someone about insurance, it's typically in reference to a "horror story" they had. It seems as if almost everybody has one. My own experiences with insurance over the years have been lackluster, but thankfully I've never had an actual horror story of my own. But recently, I almost did - when my vehicle and personal property were stolen. Luckily, I had Charlotte and her staff. Right off the bat they said, "We got this." I can't tell you how comforting that is to someone who's just been the victim of a crime. And when I say they fought for me every step of the way, I mean it - they did. Navigating insurance, especially the claims process, can be intimidating and frustrating with any insurance company. I admit, when I walked into Charlotte's office that day, I was dreading what was about to come. But within minutes they were on it - on the phone, looking up things - a flurry of activity. All I had to do was sit there with a fresh cup of coffee and answer a few questions. There were a few "bumps in the road", but they were right there the whole time - going as far as to even be an advocate for me throughout the claims process - as if I were a family member or best friend. In the end, the outcome was better than I expected it would be. Much better. If you're looking for people who will leave no stone unturned when it comes to protecting you, your family and your assets, but who will also fight for every ounce of compensation you're due when life takes a turn, these are your people. Call them. Thanks to Charlotte, Wren and all the spectacular folks over there, I can happily say that I still don't have any "insurance horror stories" of my own. N"

Reginald Murrill

January 24, 2023

5  out of  5 rating by Reginald Murrill
"Bobbi helped me out in the Conway Office I believe. I called State Farm because I had changed out a debit card and I had a payment that wasn't accepted. Bobbi jumped on it. I have 3 policies. 2 are on one bill and 1 is by itself. She was able to enter my new card info, take the payment over the phone and she also informedme that i could combine everythingas soon as everything replicated through the system. I am ver impresses with Bobbi, she relieved all of the stress from the situation and handle everything like a pro. She has only been there for a little over a year but you need to know that Bobbi is a True Asset to State Farm!"

Steven Stewart

January 13, 2023

5  out of  5 rating by Steven Stewart
"We have both auto and renters insurance and have been with them for years! The team is very kind and always willing to help in every situation. They understand when life happens, and do their best to resolve the situation!"

Jacob Vargas

January 10, 2023

5  out of  5 rating by Jacob Vargas
"Bobbi was a pleasure to work with! Working with someone that has a personality and an ambition to get things done is a rarity these days. Will be working with this team on my next rental property as well."

Queen Honeybee

December 31, 2022

5  out of  5 rating by Queen Honeybee
"I have a great experience as always Bobbi answer my questions and she was really helpful, kind and understanding. That is always a plus with me, keep up the good work."

Wren Bradford

December 30, 2022

5  out of  5 rating by Wren Bradford
"This office is absolutely amazing! From the level of knowledge of coverages and discounts to the genuine love and care they give every single customer, NLR is like no other! Would recommend them 100%!"

Demetrick Warren

December 30, 2022

5  out of  5 rating by Demetrick Warren
"Great atmosphere"