State Farm® Insurance Agent Charlotte Potts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandra Williams
January 30, 2026
4
out of
5
rating by Sandra Williams
"Marlene Campbell assisted me with paying my Auto Insurance on 1-30-26. She is always so pleasant and thorough. My favorite agent!!🥰🥰"
We responded:
"Thank you, Sandra! I'm happy to hear that Marlene provided you with such pleasant and thorough assistance. We appreciate your feedback and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Shakenna N.
January 30, 2026
5
out of
5
rating by Shakenna N.
"Christina was absolutely a great help today and always when I call in. She assisted me with my homeowners insurance information and made the process so simple and understandable. Great customer service and very professional. Keep up the good work Christina!"
We responded:
"Thank you, Shakenna! I'm happy to hear that Christina provided such excellent assistance with your insurance. We appreciate your kind words about her professionalism and dedication. If you need anything else, feel free to reach out!"
Erica Mccammon
January 30, 2026
5
out of
5
rating by Erica Mccammon
"Mandy helped me a ton save money and get what I needed."
We responded:
"Thank you, Erica! I'm so happy to hear that Mandy was able to assist you in saving money and meeting your needs. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. If there's anything else we can do for you, just let us know!"
J Burleson
January 29, 2026
5
out of
5
rating by J Burleson
"Unfortunately, when it comes to accidents that are absolutely my fault, I don’t put my best side forward. Having said that I cannot stress enough how great it has been to work with Samantha at State Farm."
We responded:
"Thank you, J Burleson! I'm happy to hear that working with Samantha has been a positive experience for you. Our team is dedicated to providing excellent service, and it's wonderful to know that Samantha has been able to assist you effectively. If you have any questions or need further assistance, feel free to reach out anytime!"
Gregory Fulford
January 28, 2026
5
out of
5
rating by Gregory Fulford
"I had a great experience working with Samantha at Charlotte Potts office"
Peyton Conner
January 27, 2026
5
out of
5
rating by Peyton Conner
"I had an excellent experience working with Joyce Rowe at Charlotte Potts State Farm. She was incredibly helpful in guiding me through the process of getting both auto insurance and life insurance. Joyce took the time to understand my needs and made sure I got the best coverage at a great price. I highly recommend her and the team for anyone looking for reliable and friendly insurance services!"
We responded:
"Thank you for your wonderful feedback, Peyton! I'm happy to hear that Joyce provided such helpful guidance in securing your insurance. Our team is dedicated to understanding and meeting your needs. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
Ethan Bolton
January 23, 2026
5
out of
5
rating by Ethan Bolton
"Samantha is incredible!! So is Mrs. Marlene I was a victim of a hit and run incident and they have helped me the whole way through!"
We responded:
"Ethan, thank you for your wonderful feedback! I'm so happy to hear that Samantha and Marlene were able to support you during such a challenging time. Our team is committed to providing the best assistance possible. If you need anything else, feel free to reach out!"
brenda pope
January 22, 2026
5
out of
5
rating by brenda pope
"Mandy White has wrote both our policies. Her experience and enthusiasm for her job made buying insurance a lot easier and less stressful than other companies I’ve used in the past."
We responded:
"Thank you, Brenda! I'm happy to hear that Mandy's expertise and enthusiasm made your insurance experience smooth and stress-free. We appreciate your trust in us and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
David Herzog
January 21, 2026
5
out of
5
rating by David Herzog
"My wife and I were a little concerned when we first received a call to come into the State Farm insurance office. Once we arrived we were greated and offered snacks and drinks. Everyone was very nice and accommodating and we didn't wait long for Kelly. Kelly introduced herself and explained to us why it was best to come into the office to discuss the upcoming changes to our policy. We were pleased to hear what Kelly had to say and she went on to ask us about our current coverage. My wife and I were happy to discuss this as we had been talking about do this for a long time. Kelly took the time to go over everything in detail and always asking if we had questions as we progressed through the process. The meeting was very informative and we learned a few things we were not aware of. Even though it was later in the evening, we did not feel rushed through this process. Thank you Kelly, at Charlotte Potts State Farm for taking the time to make this a personal experience for our insurance needs."
We responded:
"Thank you very much, David, for taking the time to share your experience with us! I’m truly glad to hear that Kelly and our dedicated team were able to make your visit both comfortable and informative. It’s wonderful to know that you found the meeting to be helpful and that you felt at ease while discussing your coverage options. We are always here to ensure that your insurance needs are met with the utmost care and attention. Please do not hesitate to let us know if there is anything else we can assist you with in the future!"
Kelsey Zahorec
January 20, 2026
5
out of
5
rating by Kelsey Zahorec
"Christina was extremely helpful in understanding my options as I move toward becoming a home owner. I have worked with Charlotte's office in the past and have always had good experiences, but speaking with Christina made me feel confident in my choices."
We responded:
"Thank you, Kelsey! I'm happy to hear that Christina was able to assist you effectively as you navigate your options. It's wonderful to know that you've consistently had positive experiences with our office. We're here for any questions or assistance you might need in the future. Thanks for choosing us!"
Linda Rico
January 16, 2026
5
out of
5
rating by Linda Rico
"Worked with Ashton the other day going through all of my policies. She is the best! She explained everything to me and ended up saving me between $40-$80. She is always very polite. Thank you again Ashton for all your help! Linda Rico"
We responded:
"Thank you, Linda! I'm happy to hear about your positive experience with Ashton. She truly values providing clear explanations and helping our customers save money. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Jasmina Jakupovic
January 14, 2026
5
out of
5
rating by Jasmina Jakupovic
"Brian at Charlotte’s office provided outstanding service. He thoroughly explained life insurance and its long-term benefits, and he also helped simplify my auto insurance options. I would recommend him to anyone looking for knowledgeable and trustworthy guidance."
We responded:
"Hey, Jasmina! Thanks for letting us know that Brian took the time to clearly walk through term life insurance and help simplify your auto insurance options in a way that was easy to understand. We appreciate you sharing your experience and thank you for choosing us for your insurance needs."
Kevin Insell
January 14, 2026
5
out of
5
rating by Kevin Insell
"Kelly at State Farm was great. I had an issue with my old insurance provider so I was in desperate need of replacing my home insurance and was also able to get me info on auto insurance for my family of 5. She was a life saver. Thank you"
We responded:
"Kevin, thank you for your kind words! I'm delighted to hear that Kelly was able to assist you with your insurance needs. It's wonderful to know she could help with both your home and auto insurance. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Kristina Cunningham
January 9, 2026
5
out of
5
rating by Kristina Cunningham
"If you’re looking for insurance, I recommend you go see Brian, at Charlotte’s office. He was very knowledgeable about both car and life insurance, took his time explaining all of my questions. Great customer service."
We responded:
"Kristina, thank you for your wonderful feedback! I'm delighted to hear that Brian provided you with such knowledgeable and thorough service. Our team is committed to offering excellent customer service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Madison Land
December 17, 2025
5
out of
5
rating by Madison Land
"Ashton was great helping me transfer car insurance between states. She was able to answer my questions reasonably and I felt valued during our conversation. Thanks Ashton for making it a smooth process"
We responded:
"Madison, thank you for your wonderful feedback! I'm glad Ashton was able to assist you with transferring your car insurance and answer your questions. We strive to make every interaction smooth and valuable. If you need anything else, feel free to reach out!"
Keith Liesmann
December 11, 2025
5
out of
5
rating by Keith Liesmann
"Excellent and fast service with very transparent quotes for all my different coverages."
We responded:
"Thank you, Keith! I'm happy you appreciated the quick service and clear quotes for your coverages. If you have any more questions or need further assistance, feel free to reach out anytime!"
Bobbi Clouse
December 1, 2025
5
out of
5
rating by Bobbi Clouse
"Samantha at Charlotte Potts State Farm was wonderful. I had a huge crack in my windshield. She worked the glass company personally to get me taken care of in a timely manner. She followed up regularly with me and kept me updated. Could not have asked for a better experience. Thank you for the excellent service Samantha!"
We responded:
"Thank you, Bobbi, for sharing your experience! I'm glad Samantha was able to assist you. Our team is dedicated to taking care of our customers. If you need anything else, feel free to reach out!"
Bobbi Roberts
November 12, 2025
5
out of
5
rating by Bobbi Roberts
"This office is great! I live in Maumelle, but if I need to go by the office it's located a few blocks from the I-30 exits and is super easy to access. The staff is always friendly and eager to help! I had A LOT of questions about getting a life policy and they were very patient and answered all of them for me. 10/10 recommend! BEST PLACE EVER!"
We responded:
"Bobbi — Thank you for allowing us to take care of your life insurance needs, your kind words, and your 5 ⭐️ review! We appreciate you so much!"
Jason Skinner
October 18, 2025
5
out of
5
rating by Jason Skinner
"Just switched from Allstate. Kelly made the experience easy, fun and relatable. Best insurance experience I have had."
We responded:
"Thank you, Jason! I'm happy to hear that Kelly made your transition smooth and enjoyable. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
Lisa Canady
October 17, 2025
5
out of
5
rating by Lisa Canady
"Mom’s agent Charlotte is amazing. What awesome customer service and friendly people. So easy to talk to and always looking out for her best interests."
We responded:
"Thank you, Lisa! I'm glad to hear that you and your mom enjoy working with us. We always aim to prioritize our customers' needs. If you need anything else, just let us know!"
Toby Murry
September 10, 2025
5
out of
5
rating by Toby Murry
"Ashton was a huge help in getting new auto and home coverage for my mom! She was very detailed and answered all her questions. And Ashton's diligent follow up and cheerful attitude made the process quick and painless!"
We responded:
"Thank you, Toby! I'm happy to hear that Ashton was able to assist your mom with her auto and home coverage needs. Her attention to detail and positive attitude are truly valued in our office. If there's anything else we can do for you, just let us know!"
Kevin Hunt, Jr.
September 8, 2025
5
out of
5
rating by Kevin Hunt, Jr.
"Joyce was wonderful throughout this quick process. I needed car insurance asap and she was ready and willing to help right away! Def do not regret choosing State Farm"
Eddie Turner
August 28, 2025
5
out of
5
rating by Eddie Turner
"I received a phone call from Mrs. Marlene welcoming me to your office and asked me to stop by and meet everyone. I stopped by and was met by Mrs. Marlene with the warmest environmental and staff. I switched agents because you took care of my friend Amanda Campos when shen had an accident. You and your staff went beyond normal to assist her. Thank you and your staff for the warm welcome. Eddie Turner"
We responded:
"Thank you, Eddie! I'm so happy to hear that Marlene and our team made you feel welcome. It's wonderful to know that our efforts to assist Amanda left a positive impression on you. We're here to provide the same level of care and support to you. Let us know if there's anything else we can do for you!"
jeremy Ingram
August 18, 2025
5
out of
5
rating by jeremy Ingram
"I could not have been happier than I am with Charlotte Potts State Farm Team. They were the only bright spot during a horrible time. My house was broken into. So much damage and theft. She’s got me for life!"
We responded:
"Thank you, Jeremy! I'm really glad to hear that our team could be a source of support during such a challenging time. Your trust means a lot to us, and we're here for you whenever you need assistance. Thanks for choosing us!"
Whitney Easterling
August 17, 2025
5
out of
5
rating by Whitney Easterling
"Awesome lady! Great Meet at Womens Expo!"
We responded:
"Thank you, Whitney! Your feedback means a lot to us. If you have any questions or need assistance, feel free to reach out!"